Speak to us
03 - 7732 4788
Sunday To Thursday
10AM - 10PM
Friday & Saturday
10AM - 10:30PM
S611, Second Floor, 1 Utama E,
1 Utama Shopping Centre,
47800 Petaling Jaya,
Selangor Darul Ehsan,
Here are some frequently asked questions about PJPAC.
Park at 1UE Basement carpark and take the elevator up to Level 2 (Follow PJPAC way finder along the way). Alternatively, you could also park at any 1 Utama Shopping Centre Carpark and make your way toward 1 Utama E, Level 2. Scan this QR code for the location of PJPAC.
Hop on the MRT Sungai Buloh-Kajang (SBK) line and alight at the EG 9 Bandar Utama MRT station at 1Powerhouse. Then walk with ease through the MRT Direct Access via Pintu B to enter 1 Utama Shopping Centre. You can then take the elevator or escalator to Level 2.
The 1 Utama bus terminal furnishes travellers with a variety of travel options and destinations. Pick your favourite mode of commute from various bus and coach terminals such as Rapid KL, Skybus, Aeroline, Genting Express, ONECARD Express, Grab and Taxi Services. If you’re in the nearby neighborhood, you can hop on the PJ City Bus or ONECARD Express Bus to get to 1 Utama Shopping Centre.
10am – 10pm (Sunday – Thursday) & 10am – 10.30pm (Friday & Saturday) .
Level 2, right in front of the Main Pre-Function Foyer as you enter PJPAC.
No. Phone purchase is not available. Kindly walk-in to PJPAC or visit www.onetix.com.my to purchase your tickets.
Yes. Kindly visit www.onetix.com.my to purchase your tickets.
No reservations of any kind are allowed.
Tickets purchased via Online will be e-mailed and/or a QR code will be sent to the registered mobile number to be scanned for admittance at the event hall.
Discounts are applicable on selected shows and events depending on the show organizer.
There is no specific dress code for PJPAC; however, it is recommended that patrons dress with decorum appropriate for a performing arts facility.
Patrons are advised to arrive at least 30minutes prior to the show to avoid the frustrations of likely delays and interruptions.
For shows that does not have an intermission, latecomers will not be permitted; however, for shows with intermission, our F.O.H team reserve the right to deny admission to latecomers until the first logical break in the performance at which time latecomers may, at the discretion of F.O.H team, be seated in available seats in the rear of the theatre. If such seating is not available, latecomers may be held in the appropriate lobby until the first intermission.
No refunds or exchanges are allowed once the transaction is confirmed unless the show is cancelled or postponed.
For all tickets purchased, an e-ticket will be sent to all patrons via e-mail. In case of lost or stolen tickets, patrons are required to present the e-mail for verification purpose and to retrieve the QR code to enter the event hall.
Photography of any kind without prior permission from the management is strictly prohibited. If you are attending a performance where photography is allowed, please ensure that your camera does not beep, or flash.
Food and beverages are available for sale at The Theatre Café in PJPAC, to be consumed in the designated areas. However, food and beverages are strictly not allowed in Stage 1 Theatre and Nero Event Space.
Our Stage 1 Theatre is designed with numbered seating, therefore every ticket purchased will have an assigned seat number to be followed. Whereas, our Nero Event Space seats will be assigned on first come first serve basis.
Yes. We have wheelchair access to both our stages and wheelchair friendly restrooms.
No, lap seating is not recommended unless the baby / toddler is counted as one headcount (which means he/she may be required to pay for a seat; at the discretion of the show producer). Each hall has its own maximum seating capacity as per the safety regulation. If the baby / toddler is not counted as a headcount (being tracked by the ticketing system), that means the show potentially could have many more unaccountable patrons inside the hall. During an emergency or evacuation, this can complicate the process.
Yes. For ticket holders of selected shows only.
Unfortunately, we do not have a baby changing room separately; however, we have a baby changing table in our disabled toilets. As for the nursing room, we have one located on Ground Floor.